If you receive a call from Crisis, or call us to make a donation, it's likely you'll be speaking to someone from one of our partner telephone agencies, Angel and REAL Calling. 

We work with these partners because, much as they’d like to, our Supporter Services Team is too small to handle the huge volume of calls we receive and make. By working with our colleagues at Angel and REAL Calling we are able to deliver a consistently excellent level of supporter care to you. We know that our work wouldn't be possible without you. Our team and our partner agencies are committed to being open and honest with you. Whoever you speak to, we’ll value your time and opinion. 

How can I tell if it’s Crisis who called?

When you miss a call from us, we want you to know who tried to call. That’s why, if you call back any of the numbers we use, you’ll hear an automated message telling you who rang. When we have a telephone campaign running, we will list the numbers we are using here.

Why are REAL Calling allowed to call me?

REAL Calling can only call you on behalf of Crisis because they have a contract to do so with us to speak to our supporters. As soon as that contract ends they cannot do this anymore and they cannot call you for any other reason.

We have your telephone number on our database which you will have supplied to us. We do not buy telephone numbers to be able to call our supporters. When you gave us your phone number you may have given us consent to contact you by using it or if you did not give consent, you will not have told us not to use it to call you.

If you do speak to one of REAL Calling's staff on the phone they will offer you the opportunity to tell us you don't want to be called in the future. You can read our privacy policy which gives much more detail about the legal basis that we have to be able to contact you.

How can I stop receiving calls? 

When you receive a call from Crisis, you can simply let the caller know you don’t want to hear from us by phone in the future.

You can also call 08000 384838 or email mydetails@crisis.org.uk, remembering to include the telephone number we’ve tried to contact you on.